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How can we help?

Can I engrave on the other side of the product as well?

We only offer one engraving per item as standard through the website. However, do get in touch using the Contact Form below and we will try to accommodate your request.

I already have an item – can you engrave it for me?

We only engrave items that are purchased on our site.

For outsource engraving services, we recommend John Dearden Engravers.

Can I engrave more than the character limit allows?

We’re pleased to try and accommodate all engraving requests. Use the Contact Form to let us know what you would like, and we’ll be happy to advise further. There may be a small administrative charge for additional engraving.

Can I supply artwork to be engraved?

We are certainly happy to help with custom engraving requests.

For any artwork, we require a high-contrast black and white image (i.e. with no shading, grey or gradation of colour).

We’ll develop a Preview Engraving for you, and there is a £15 setup charge should you decide to go ahead.

Please use the Contact Form below to share the artwork and detail what you would like.

Contact Form:

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    My parcel says it’s been delivered, but I don’t think it has.

    As per the missing delivery guidelines, we do have to ask if you could check that:

    • It could not have been accepted by anyone else at the delivery address
    • It could not have been left with a neighbour
    • It was not left in a safe place (often behind/inside the bins)

     

    It’s surprising how many parcels are retrieved when noting the steps above, so do check those first.

    If the parcel is still missing, please get in touch using the Contact Form below.

    Can I check on my delivery?

    We’ll be happy to update you on the status of your order.

    Just to note, you will only receive a Delivery Notification the day before the courier expects to deliver your parcel.

    Also, our stated delivery times are for working days only (not including weekends and bank holidays). For example, if you order on a Wednesday, the item may arrive the following Wednesday on the 3-5 working days delivery service.

    Get in touch using the Contact Form below if you would like us to check on your order.

    Contact Form:

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      Can I amend the delivery address?

      If your order has not yet been despatched, we will be happy to amend the delivery address. Let us know the new delivery address using the Contact Form below.

      Can I amend my order?

      We will always try our best to accommodate any changes.

      Once an order has moved into our Workshop, though, we cannot guarantee this will be possible – even if you get in touch shortly after your order.

      During busy periods, our engravers work extended hours to deliver the fastest service possible, and your order may be completed before our Customer Service team picks up your amend.

      However, do let us know the change you would like to request using the Contact Form below. We will do all we can to accommodate the change.

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        Are you having trouble with your lighter?

        Please ensure that you are inserting lighter fluid into any of our lighter products. None of the lighters are shipped containing lighter fluid due to postage restrictions. All our lighters will accept any standard lighter fluid that can be purchased from the majority of newsagents or supermarkets.

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          I have received an incorrect or faulty item

          We are very sorry if there has been an issue with your order, and we will do all we can to correct that as quickly as possible.

          Please use the Contact Form below to detail the issue. If you are able to upload an image of the issue for our records, then that’ll help us to rectify the problem right away.

          Can I return something I don't want anymore?

          We hope that you will be delighted with your order. However, should you not be entirely satisfied with the quality or finish of your item, then we are happy to accept a return

          Unfortunately, we are unable to accept returns on engraved or personalised items because of a change of mind, the item no longer being required, or for an amend on the engraving.

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            Can I engrave on both sides of a Nurse Watch?

            This is not a problem and can be done through the site.

            On the relevant product page, just select to engrave on the REVERSE first.

            Follow the steps, and you will later be asked if you would like to add an engraving to the FRONT.

            Contact Form:

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              Order #:
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              Contact Form:

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                Order #:
                Enquiry:
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