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Engravers Guild gifts are designed to last a lifetime.

In the unlikely event that there is a fault with the item or you are not happy with the gift, you are able to return the piece for a full refund within 28 days from purchase.

Items must be delivered in the original packaging and must include a print out of the original purchase receipt sent by email.

Please send all returns to:

Engravers Guild

27 Old Gloucester Street

London WC1N 3AX

We recommend that you use Royal Mail’s Special Delivery services to return the item as we cannot be held responsible for parcels until they have been signed for at our Returns Centre.

Upon receipt of the item, we shall issue a prompt refund of the price of the goods, minus the original cost of the delivery to you.

The credit or debit card used for the original purchase will be credited with the original price (exceptions may apply). Please allow 4-7 working days for your credit card company to credit your account.