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My parcel says it’s been delivered, but I don’t think it has.

As per the missing delivery guidelines, we do have to ask if you could check that:

  • It could not have been accepted by anyone else at the delivery address
  • It could not have been left with a neighbour
  • It was not left in a safe place (often behind/inside the bins)


It’s surprising how many parcels are retrieved when noting the steps above, so do check those first.

If the parcel is still missing, please get in touch using the Contact Form below.